Refund policy

To ensure a smooth and efficient return process, please review the following policy guidelines carefully. We are committed to providing a professional and transparent service for all our customers.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• The item must be unused and in the exact same condition as when you received it.
• The item must be returned in its original packaging.

Return Timeframe

You have 60 days from the date of delivery to initiate a return request. Requests made after this period may not be accepted.

How to Initiate a Return

Please send an email to nekotwoshop@outlook.com to obtain the return address and further instructions. Our customer service team will guide you through the next steps to ensure your return is processed correctly.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1~3 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

If you have any questions regarding this policy or need assistance with your return, please do not hesitate to contact us at nekotwoshop@outlook.com.